ISO 9000 Quality Management Series
ISO 9000 is the generic name given to a family of international standards developed
to provide a framework around which a quality management system can effectively
be implemented.
ISO 9001 is the auditable
standard in the ISO 9000 family. ISOQAR audit to ISO 9001 and are accredited by
UKAS.
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These standards were developed to help companies effectively document the elements
they need to maintain an efficient quality system. They are not specific to any
one industry.
ISO 9000 is maintained by the International Organisation for Standardisation (ISO)
and is administered by accreditation and certification bodies. The standards are
revised every few years to keep them up-to-date.
The ISO 9000 series of standards is based on eight quality management principles
that senior management can apply for organisational improvement:
- Customer focus
- Leadership
- Involvement of People
- Process Approach
- System approach to management
- Continual improvement
- Customer focus
- Factual approach to decision-making
- Mutually beneficial supplier relationships
Although the standards originated in manufacturing, they are now employed across
most types of organisations and can include products and/or services.
The ISO 9000 series of standards has been designed to be compatible with and compliment
other management systems, such as those for environmental (ISO 14000 series) and
health and safety management (OHSAS 18000 series).